FAQs
FAQ — Buff City
Quick answers about orders, custom work, shipping, and more.
Where can I buy Buff City in person?
Find us in-store at D Spot Clothing
17625 W McNichols Rd, Detroit, MI 48235.
17625 W McNichols Rd, Detroit, MI 48235.
How do custom orders work?
Start on our Custom Order page. Submit the form and we’ll send a mockup and quote within
1–2 business days. Approve the design, pay the $50 deposit, and production takes about 1–2 weeks.
What’s the average turnaround time?
Most custom pieces are ready in 1–2 weeks after deposit and final approval. Rush may be possible—mention your date on the form.
How much is the deposit?
A $50 deposit is due after you approve the mockup. It’s applied to your balance and becomes non-refundable once production starts.
Do you ship? Can I pick up?
Yes. Choose Direct Shipping (rates shown at invoice) or Pick Up at D Spot Clothing (Detroit).
You’ll receive an email when your order is ready.
What sizes do you carry?
Standard sizes typically range from S–2XL. For oversized or extended sizing, note it on your custom request and we’ll confirm availability.
Can I personalize a jacket (name/number/patches)?
Absolutely. On the Custom Order form, turn on Personalization and add the name/number and any placement notes (chest, back, sleeves).
Do you do bulk or team orders?
Yes — we offer team and group pricing. Include quantities, sizes, and deadline in your request for the best quote.
What if I’m not sure about materials?
For certain drops, specs vary by design. If a product page doesn’t list materials, reach out via the contact form and we’ll confirm details before you order.
How do returns or exchanges work?
Non-custom items: returns/exchanges accepted within 14 days in new condition with tags.
Custom items: final sale after production begins. If there’s a workmanship issue, contact us and we’ll make it right.
Custom items: final sale after production begins. If there’s a workmanship issue, contact us and we’ll make it right.
How do I care for my jacket?
Spot clean when possible. For deeper cleaning, professional dry clean is recommended. Avoid high heat on prints/patches.
When will the “Coming Soon” jacket drop?
We’ll announce the release by email. Join the list on the Coming Soon page or tap
Notify Me on the homepage to get first dibs.
How can I contact Buff City?
Use our contact form or email us. For in-store questions, visit D Spot Clothing at the address above.
