Returns & Exchanges
You can return or exchange your item within 14 days of delivery.
To qualify, items must be:
Unworn
Unwashed
Free of stains, deodorant marks, and odors
In original condition with tags attached
Non-Returnable Items
Some items are final sale for hygiene and safety reasons:
Bodysuits & undergarments
Socks
Clearance items
Custom/personalized orders
Gift cards
How to Start a Return
Just email us at support@buffcity.com (or your preferred email).
Please include:
Your name
Order number
Item you want to return
Reason for return
We’ll reply within 1–2 business days with next steps.
Return Shipping
Refunds
Damaged or Incorrect Orders
Some items are final sale for hygiene and safety reasons:
Bodysuits & undergarments
Socks
Clearance items
Custom/personalized orders
Gift cards
Once we get your return, please allow 3–5 business days for processing.
Refunds go back to your original payment method.
Shipping fees are non-refundable.
Received the wrong item or something arrived damaged?
Email us within 48 hours with photos, and we’ll take care of it ASAP.